Privacy Policy

This Privacy Policy describes how TruTherm collects, uses, stores, and protects customer information when users visit our website, place orders, submit inquiries, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information from users in various ways, including when users:

• Visit our website
• Submit inquiry forms
• Register an account
• Place an order
• Contact us by phone, email, or WhatsApp
• Subscribe to newsletters or updates

The information collected may include:

Personal Information

• Name
• Email address
• Phone number
• Company or institution name
• Billing address
• Shipping address
• GST details (if applicable)
• Payment-related information

Technical & Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Website interaction behavior
• Referral sources
• Cookies and analytics data

How We Use Collected Information

We may use collected information for purposes including:

• Processing orders and payments
• Manufacturing and shipping products
• Responding to inquiries and support requests
• Providing order updates and customer communication
• Improving website functionality and user experience
• Security and fraud prevention
• Internal business analytics
• Marketing and promotional communication (where applicable)

Cookies Policy

Our website may use cookies and similar tracking technologies to enhance user experience and improve website functionality.

Cookies may help us:

• Remember user preferences
• Analyze website traffic
• Improve performance and usability
• Understand visitor behavior
• Support advertising and remarketing services

Users may choose to disable cookies through their browser settings. However, some website features may not function properly if cookies are disabled.

Payment Processing

Payments made on our website may be processed through secure third-party payment gateway providers.

TruTherm does not store sensitive payment information such as:

• Full credit/debit card numbers
• CVV numbers
• Banking passwords
• UPI PINs

Payment processing providers may collect and process payment-related information according to their own privacy and security policies.

Third-Party Services

We may use trusted third-party services to operate and improve our website and business operations, including:

• Payment gateway providers
• Shipping and logistics partners
• Website analytics services
• Email communication services
• Marketing and advertising tools
• Hosting providers

These third-party services may collect limited information necessary to perform their functions.

Examples may include:

• Google Analytics
• Shiprocket
• Payment gateway providers integrated into the website

We are not responsible for the independent privacy practices of third-party websites or services.

Data Protection & Security

We take reasonable security measures to protect user information against:

• Unauthorized access
• Data misuse
• Alteration
• Disclosure
• Loss or destruction

While we strive to protect personal data, no online transmission or storage system can be guaranteed to be 100% secure.

User Rights

Users may have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of their information (subject to legal/business obligations)
• Opt out of promotional communications
• Disable cookies through browser settings

To exercise any privacy-related request, users may contact us through our official website.

Data Sharing

We do not sell or rent users’ personal information to third parties.

Information may be shared only when necessary for:

• Order fulfillment
• Payment processing
• Shipping and logistics
• Legal compliance
• Fraud prevention
• Website operations

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

External Links

Our website may contain links to external websites or third-party services. We are not responsible for the content, security, or privacy practices of those websites.

Policy Updates

TruTherm reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with immediate effect.

Users are encouraged to review this page periodically.

Contact Information

For questions regarding this Privacy Policy or your personal data, please contact us