Welcome to TruTherm. We are committed to delivering our products safely and efficiently across India. Please read our shipping policy carefully to understand our manufacturing, dispatch, and delivery process.
All products manufactured by TruTherm are produced after receiving the customer’s order. Since our equipment is manufactured, assembled, calibrated, and tested individually, the standard manufacturing and quality testing time is:
10 to 15 business days
The production timeline may vary depending on:
Once the product passes final inspection and testing, it is packed securely and handed over for shipment.
We use reliable logistics and courier services available through the Shiprocket platform to deliver products across India.
Shipping methods may include:
The shipping method is selected based on:
Estimated delivery timelines after dispatch are as follows:
Location TypeEstimated Delivery TimeMetro Cities2 – 5 Business DaysTier 2 & Tier 3 Cities4 – 8 Business DaysRemote Areas5 – 12 Business Days
Please note:
Shipping charges are calculated based on:
Shipping charges may be:
For bulk orders or heavy industrial equipment, additional freight charges may apply.
We currently ship products across most locations within India.
Delivery availability depends on courier and logistics service coverage for the destination PIN code.
For remote or difficult-to-access locations, customers may be contacted regarding alternate shipping arrangements.
We work with logistics and courier providers available through Shiprocket and other industrial transport partners depending on shipment requirements.
Courier selection is based on:
Customers may also choose to collect their orders directly from our factory location in Kolkata.
Factory Pickup PIN Code: 700049
Customers opting for self pickup will be informed once the product is ready for collection after manufacturing and testing completion.
Once the order is dispatched, tracking details may be shared with the customer via:
Tracking availability depends on the courier service used.
While we strive to dispatch and deliver all orders within the estimated timelines, delays may occur due to factors beyond our control, including:
In such cases, customers will be informed regarding the updated expected timeline.
Customers are advised to inspect the package at the time of delivery. If the shipment appears damaged, tampered with, or incomplete, please notify us immediately and, if possible, avoid accepting the package without proper verification.
For shipping-related queries, order updates, or delivery assistance, please contact