Terms & Conditions

Welcome to TruTherm. These Terms & Conditions govern the use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. About TruTherm

TruTherm is a manufacturer of electric thermal and laboratory equipment based in Kolkata, serving customers across India since 2005.

Our products may include:

• Electric Muffle Furnaces
• Hot Air Ovens
• Tube Furnaces
• Biosafety Cabinets
• Laminar Airflow Cabinets
• Hot Plates
• Laboratory & Industrial Heating Equipment
• Customized Thermal Solutions

2. Website Usage

By using this website, you agree that:

• You are at least 18 years old or accessing the website under lawful supervision.
• You will provide accurate and complete information while placing orders or submitting inquiries.
• You will use the website only for lawful purposes.
• You will not attempt to damage, hack, disrupt, or misuse the website or its services.

We reserve the right to restrict or terminate access to users who violate these terms.

3. Product Information

We strive to provide accurate product descriptions, specifications, pricing, and images. However:

• Minor variations in appearance, dimensions, or configuration may occur.
• Product specifications may change without prior notice.
• Customized products may differ slightly based on manufacturing requirements.
• Errors related to pricing, technical information, or availability may occasionally occur.

TruTherm reserves the right to correct any errors or inaccuracies at any time.

4. Order Acceptance

All orders placed through the website are subject to acceptance and verification.

We reserve the right to:

• Accept or reject any order
• Cancel suspicious or fraudulent orders
• Refuse service without prior notice
• Request additional verification before processing orders

An order is considered confirmed only after payment verification and acceptance by TruTherm.

5. Manufacturing & Delivery

Most products are manufactured after receiving the order.

Estimated manufacturing and testing time is generally:

10 to 15 business days

Delivery timelines may vary depending on:

• Product specifications
• Order quantity
• Customer location
• Courier/logistics availability

Delays caused by logistics providers, natural events, strikes, or unforeseen circumstances shall not create liability against TruTherm.

6. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

Customers agree that:

• Applicable taxes and shipping charges may apply separately.
• Payments must be completed through approved payment methods.
• Orders may be held or cancelled if payment verification fails.

TruTherm reserves the right to revise pricing due to technical errors or market changes.

7. Cancellation, Return & Refund

Cancellation, return, and refund requests are governed by our separate:

• Return & Refund Policy
• Shipping Policy

As most products are customized or made-to-order, products are generally non-returnable except in eligible cases such as damaged or incorrect deliveries.

8. Intellectual Property Rights

All website content including but not limited to:

• Text
• Product descriptions
• Images
• Graphics
• Logos
• Documents
• Design elements
• Branding materials

are the intellectual property of TruTherm unless otherwise stated.

Users may not:

• Copy
• Reproduce
• Republish
• Modify
• Distribute
• Commercially exploit

any website content without written permission.

9. Prohibited Use

Users must not use the website for:

• Illegal activities
• Fraudulent transactions
• Uploading malicious software or viruses
• Unauthorized access attempts
• Data scraping or automated extraction
• Impersonation or misleading activities
• Violating intellectual property rights
• Disrupting website functionality

Any misuse may result in legal action and restricted access.

10. Limitation of Liability

To the maximum extent permitted by law, TruTherm shall not be liable for:

• Indirect or consequential damages
• Business interruption
• Loss of profits or data
• Delays caused by third-party logistics
• Technical website interruptions
• Improper installation or misuse of products
• Damage resulting from unauthorized modifications

Customers are responsible for ensuring proper installation and usage of products according to applicable safety practices.

11. Third-Party Services & Links

Our website may include third-party services or external links including:

• Payment gateways
• Logistics providers
• Analytics tools
• External websites

We are not responsible for the content, security, availability, or policies of third-party services.

12. Warranty Disclaimer

Unless explicitly mentioned, the website and its content are provided on an “as is” and “as available” basis without warranties of any kind.

We do not guarantee:

• Continuous website availability
• Error-free operation
• Absolute accuracy of all content
• Uninterrupted services

13. Dispute Resolution

Any disputes arising from the use of this website, products, or services shall be subject to the jurisdiction of the courts located in Kolkata.

Users agree to attempt reasonable communication and resolution before initiating legal proceedings.

14. Policy Changes

TruTherm reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Users are advised to review this page periodically.

15. Contact Information

For questions regarding these Terms & Conditions, customers may contact us